Last updated: 29 August 2026

These Terms of Use ("Terms") govern your access to and use of OkaiCRM, a customer relationship management platform operated by INS Techure ("OkaiCRM", "we", "us", "our"). By registering for an account, starting a free trial, or otherwise using OkaiCRM, you agree to be bound by these Terms. If you do not agree, do not use the service.

1. The Service

OkaiCRM is a multi-tenant, subscription-based CRM platform. When you sign up, we provision a dedicated, isolated workspace for your organization ("Workspace"). You are responsible for all activity that takes place under your Workspace and for maintaining the confidentiality of your login credentials.

2. Free Trial

New accounts may start with a 14-day free trial. No payment is required to start a trial. At the end of the trial period, your Workspace will be paused and you will not be able to log in until you select and pay for a paid plan. Your data is retained during this paused period; it is not deleted immediately.

3. Subscriptions & Billing

• Paid plans are billed on a recurring basis (monthly, unless stated otherwise on the plan) in UAE Dirhams (AED).
• By subscribing to a paid plan, you authorize us to charge your chosen payment method (via PayPal) for the applicable fees on each billing cycle.
• Plan prices, features, and user limits are as described on our pricing page at the time of purchase, and may change with notice for future billing cycles.
• You are responsible for any taxes applicable to your subscription, unless a plan is explicitly stated as tax-inclusive.

4. Refunds & Cancellations

• You may cancel your subscription at any time from your account settings or by contacting us at info@okaicrm.com. Cancellation stops future billing; it does not retroactively refund the current billing period.
• Because the free trial gives you full access to evaluate the service before paying, fees already charged for a billing period are non-refundable, except where required by law or at our discretion in cases of a verified billing error or service outage materially preventing use of the platform.
• If you believe you were charged in error, contact us within 14 days of the charge at info@okaicrm.com or WhatsApp +971 50 353 9662, and we will review the request in good faith.
• Add-on modules (see Section 5) follow the same billing and refund terms as your base subscription.

5. Add-on Modules

Certain features (for example, WhatsApp Cloud API integration, document management, or industry-specific modules) are offered as optional paid add-ons and are not included in the base subscription price. Add-ons are enabled manually after you contact us to request them, and are billed separately as agreed at the time of activation.

6. Your Data

You retain all rights to the data you upload or create within your Workspace ("Customer Data"). We do not claim ownership over it. You are responsible for the accuracy, legality, and appropriateness of Customer Data you store on the platform, including ensuring you have the right to store any personal data belonging to your own customers or contacts.

7. Acceptable Use

You agree not to use OkaiCRM to: violate any applicable law; send unsolicited bulk communications (spam); store or transmit malicious code; attempt to gain unauthorized access to another Workspace or our infrastructure; or resell or sublicense the platform itself without our written agreement.

8. Service Availability

We aim to keep OkaiCRM available at all times but do not guarantee uninterrupted access. We may perform maintenance, and rare outages may occur. We are not liable for losses arising from temporary unavailability of the service.

9. Termination

We may suspend or terminate a Workspace that violates these Terms, has an unpaid invoice significantly overdue, or is inactive past the retention period disclosed at signup. You may close your own account at any time. On termination, Customer Data may be permanently deleted after a reasonable grace period.

10. Limitation of Liability

To the maximum extent permitted by law, OkaiCRM and INS Techure are not liable for any indirect, incidental, or consequential damages arising from your use of the service. Our total liability for any claim relating to the service is limited to the amount you paid us in the 3 months preceding the claim.

11. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated by email or an in-app notice. Continued use of OkaiCRM after changes take effect constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any dispute arising from these Terms or your use of OkaiCRM will be subject to the exclusive jurisdiction of the competent courts of the UAE.

13. Contact Us

Questions about these Terms can be sent to info@okaicrm.com or via WhatsApp at +971 50 353 9662.