Last updated: 29 August 2026

This Privacy Policy explains how OkaiCRM, operated by INS Techure ("we", "us", "our"), collects, uses, and protects information when you use our website and CRM platform.

1. Information We Collect

Account information you provide when you register: name, email address, company name, and password (stored encrypted, never in plain text).

Customer Data you or your team enter into your Workspace: contacts, leads, invoices, tasks, and similar business records you choose to store.

Billing information processed for paid subscriptions: handled directly by PayPal. We do not store your full card or PayPal account credentials on our servers.

Usage data such as login activity and general platform usage, used to keep the service secure and improve it.

2. How We Use Your Information

• To create and operate your Workspace and provide the CRM service.
• To send transactional emails (welcome, billing, trial reminders, password resets).
• To process payments for paid subscriptions via PayPal.
• To respond to support requests sent by email or WhatsApp.
• To maintain the security and integrity of the platform.

We do not sell your personal data or your Customer Data to third parties.

3. Data Isolation

Each Workspace is provisioned with its own dedicated, isolated database. Your Customer Data is not shared, pooled, or mixed with any other customer's data.

4. Third-Party Services

We rely on a small number of third-party providers to operate OkaiCRM:

• PayPal - for processing subscription payments. PayPal's own privacy policy governs the payment data they process.
• Hostinger - our infrastructure and email delivery provider, hosting the servers and mailbox that OkaiCRM runs on.
• Anthropic (Claude AI) - if you or we enable AI-assisted features (such as ticket-reply suggestions), relevant text you submit to that feature is sent to Anthropic's API to generate a response.

These providers only receive the data necessary to perform their specific function and are not permitted to use it for their own purposes.

5. Data Retention

We retain your account and Customer Data for as long as your Workspace is active. If a trial ends without payment, your Workspace is paused (not deleted) for a grace period, after which inactive Workspaces past that period may be permanently deleted, including their databases.

6. Your Rights

You may request a copy of your Customer Data, ask us to correct inaccurate account information, or request deletion of your account, by contacting info@okaicrm.com. We will respond within a reasonable time.

7. Cookies

We use essential cookies required to keep you logged in and to remember basic preferences (such as light/dark theme on our website). We do not use third-party advertising or tracking cookies.

8. Security

We use industry-standard measures to protect your data, including encrypted passwords, HTTPS/TLS encryption for all traffic, and isolated per-tenant databases. No system is perfectly secure, and we cannot guarantee absolute security, but we take reasonable steps to protect your information.

9. Children's Privacy

OkaiCRM is a business tool not directed at children. We do not knowingly collect personal data from individuals under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email or an in-app notice.

11. Contact Us

Questions about this Privacy Policy or your data can be sent to info@okaicrm.com or via WhatsApp at +971 50 353 9662.